ECAN LLC Privacy Policy
Last Updated: April 2, 2025
This Privacy Policy explains how ECAN LLC (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you use our website (ecanllc.com), register for our training courses, become a network member, or use our services.
1. Information We Collect
We may collect the following types of personal information:
-
Personal Information: Name, email address, postal address, telephone number, payment information (for courses, membership, or equipment purchases).
-
Professional Information: Company name, job title, certification details (for network membership).
-
Technical Information: IP address, browser type, device information, cookies, and usage data when you visit our website or use our online platforms.
-
Client Information: Contact details and project information for report writing services (e.g., Mold Assessment Reports).
We collect this information directly from you (e.g., registration forms, course enrollments) and automatically via cookies and similar technologies.
2. How We Use Your Information
We use your information for the following purposes:
-
To provide and manage our training courses, network membership, and report writing services.
-
To process payments and fulfill orders for equipment or courses.
-
To communicate with you about your membership, course updates, or promotional offers (you can opt-out of marketing emails).
-
To operate and improve our website and services, including personalized content and user experience.
-
To list you in our “Find a Professional” directory, with your consent, for customer referrals.
-
To comply with legal obligations, resolve disputes, and enforce our contracts.
3. Legal Bases for Processing (Where Applicable)
If you are in the European Economic Area (EEA), our legal bases for processing your data include:
-
Performance of a contract (e.g., providing training or membership services).
-
Your consent (e.g., for marketing communications or public directory listing).
-
Legitimate interests (e.g., improving our services, fraud prevention), balanced against your rights.
For US users, we comply with applicable state laws like the California Consumer Privacy Act (CCPA) for California residents.
4. Sharing Your Information
We may share your information with:
-
Trusted third parties who help us operate our services (e.g., payment processors, website hosts).
-
Business partners for equipment sales or report writing contracts, with your consent.
-
Legal authorities if required by law, to protect our rights, or in emergencies.
-
In the event of a business transaction (e.g., merger, acquisition), your data may be transferred, subject to this policy.
We do not sell your personal information to third parties for marketing purposes.
5. Your Rights and Choices
You have the following rights regarding your personal information:
-
Access, correct, or delete your data by contacting us at [email protected].
-
Opt-out of marketing communications by clicking the unsubscribe link in emails.
-
Request to be removed from our public directory (“Find a Professional”) at any time.
-
For California residents, additional rights under CCPA, including to know what data is collected and to request deletion.
-
For EEA residents, rights under GDPR, including to object to processing, restrict processing, and data portability.
To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling requests.
6. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined above, comply with legal obligations, or protect our legitimate interests. For example:
-
Member data may be kept for the duration of membership plus 7 years for tax purposes.
-
Course completion records may be kept indefinitely for certification verification.
-
You can request deletion at any time, subject to legal requirements.
7. Security Measures
We implement reasonable security measures to protect your data, including secure servers, encryption for payments, and access controls. However, no Internet transmission is fully secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze usage. You can manage cookie preferences through your browser settings, but disabling cookies may limit site functionality. For more details, see our Cookie Policy (to be developed).
9. Children’s Privacy
Our services are intended for professionals and do not target children under 13. We do not knowingly collect personal information from minors. If we discover such collection, we will delete the data and terminate the account.
10. International Data Transfers
Currently, we operate in the US and do not transfer data outside the country. If this changes, we will ensure compliance with applicable laws, such as GDPR for EEA data transfers.
11. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with the updated date. We will notify you via email or site notice for significant changes.
